The following are the most frequently asked questions by users during shopping, payment, delivery and after-sales service, along with our answers. If you do not find the information you need, you can submit a consultation on the "Contact Us" page.
01 Order-related
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How long will it take for the goods to be dispatched after placing an order?It usually takes 1 to 3 working days to process and ship. There may be a slight delay during peak hours.
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Can the order be modified?You can modify the address or cancel the order before it is dispatched. Please contact us as soon as possible.
02 Payment-related
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Which payment methods are supported?Currently, payment methods such as PayPal (credit card/debit card) and Alipay are supported.
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What should I do if the payment fails?Please check your network and bank card status, or try again after changing your browser. If it continues to fail, please contact us for assistance in handling it.
03 Shipping and Logistics
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How long will it take to receive the goods?International standard logistics takes approximately 7 to 20 working days, while expedited logistics takes 3 to 7 working days.
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How to track orders?After shipment, we will provide a tracking number. You can check the logistics information on the logistics website or in the order center.
04 Refund and Return
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Can it be returned?Unused and brand new items can be returned within 7 days of receipt. For details, please refer to the refund policy page.
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How long will it take for the refund to be credited?The refund will generally be returned to the original payment method within 3 to 7 working days after the review is approved.
05 Products and Materials
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Are your silver ornaments made of pure silver?All MEYINSOR products are made of S925 or S999 standard silver materials, and some styles have professional certifications.
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Can silver jewelry oxidize?Pure silver will naturally oxidize in the air, which is a normal phenomenon. Its luster can be restored by using a silver polishing cloth or special tools.
Contact information
If you have any other questions, you can contact us through the "Contact Us" page or the customer service email. We will reply within 24 to 48 hours.
Contact usHave more questions?
Our customer service team is always ready to assist you to ensure you have a perfect shopping experience