MEYINSOR is committed to providing you with high-quality silver jewelry. The following is our warranty coverage and genuine product guarantee description. By purchasing, you indicate your acceptance of the contents of this policy.
01 Guaranteed genuine materials
We promise that all our products are made of high-quality materials to ensure that each piece of work showcases the best quality
S925 standard silver
Silver content: 92.5%, internationally recognized jewelry-grade silver material
S999 pure silver
With a silver content of 99.9%, it is an extremely pure silver jewelry material
- All silver jewelry is made of S925 or S999 silver materials that meet international standards.
- Some styles come with material certificates or official inspection marks.
- Each product undergoes strict quality inspection to ensure the purity of the material and the quality of the craftsmanship.
02 Warranty coverage
We offer the following quality assurance services for your purchase
Welding detachment
Welding point detachment caused by non-human factors
The chain broke.
The chain broke naturally due to a process issue
- Within 30 days from the date of purchase, if non-human-induced quality issues such as welding detachment or structural damage occur, free repair or replacement can be applied for.
- Process issues such as chain breakage and loose couplings can be handled free of charge within the warranty period.
- If it cannot be repaired, replacement or equivalent compensation will be provided depending on the situation.
03 Situations not covered by the warranty
To ensure fairness, the following situations are not covered by the warranty:
Man-made damage
Human factors such as impact, compression and pulling
Chemical corrosion
Chemical substances such as perfumes and cleaning agents have an impact
- Damage caused by human factors such as impact, compression and pulling.
- Oxidation or discoloration caused by chemical substances such as perfume, alcohol, and cleaning agents.
- Normal oxidation, scratches, daily wear and tear and other non-quality issues.
Important Note: The normal oxidation of silver jewelry is a natural phenomenon and does not constitute a quality issue. Proper maintenance can delay the oxidation process.
04 How to apply for warranty services
Please submit your application through the "Contact Us" page and attach your order number, problem description and relevant photos. We will reply with the handling plan within 24 to 48 hours.
Take photos as evidence
Take clear photos or videos of the problem area
Submit the application
Submit the warranty application through the contact page on the official website
Awaiting review
Our customer service will contact you within 24 to 48 hours
05 "Genuine product commitment"
We promise to provide you with a 100% guarantee of authenticity
Self-production
MEYINSOR has not entrusted any third-party platform to produce on its behalf.
Official channels
Only products purchased through official channels enjoy after-sales guarantees.
Anti-counterfeiting guarantee
If you find any counterfeit or fake products, you can report them through customer service and we will assist in handling them.
Purchase Reminder: To protect your rights and interests, please be sure to purchase products through the MEYINSOR official website or authorized channels.
06 Policy Update
We may adjust the warranty policy based on the product range and services. The latest information is subject to this page. By continuing to use it, you are deemed to accept the update.
Last updated2026年01月15日. It is recommended that you check this page regularly to learn about the latest warranty policies.
Issues related to warranty?
If you have any questions about the warranty scope, application process or product materials, our customer service team is always ready to provide you with professional answers.
Contact the warranty customer serviceQuality first, a reassuring choice
MEYINSOR promises to offer professional warranties for each piece, allowing you to enjoy the beauty of silver jewelry without any worries